Public Services
Annual Report 2018–2019
Use of library collections is continuing to increase, both in our print and
electronic collections. In particular, our physical collection use is very
robust. When compared to our peer institutions, we have the smallest budget
for materials but we are 5th in our circulation of physical library materials.
This demonstrates the deep collaborations our subject liaison librarians have
with faculty that results in highly relevant collection purchases.
Interlibrary loan continues to be heavily used with 938 loans received for
our patrons and 693 items provided to other libraries. The amount borrowed for
our patrons has remained largely consistent from last year, but we are lending
more to other libraries. Since interlibrary loan is a cooperative arrangement
between libraries, we make every attempt to loan items to other libraries to
help bring our lending and borrowing numbers to a more equal level.
LLS Goal 4: Remove Barriers to Access and Improve Efficiencies
- Strategy: Implement new circulation procedures; including extended
checkout periods, and simplified replacement process.
- Results: Term long checkouts have been implemented. This has been
very helpful in eliminating barriers to student borrowing. This has also
slightly improved staff workflow by not spending large amounts of time on
very small fines. Patrons generally like the new system, but are confused
about the “grace period”. This will be addressed with the new ILS system
upgrade.
- Strategy: Re-evaluate and revise internal policies, procedures and
guidelines.
- Results: Extensive review of all internal circulation, fines,
lending and other internal policies were revised to reflect current
practices. Based on faculty feedback, the limit on number of items checked
out was raised for both faculty and students.
Dianne Aldrich:
Presented a poster session on integrating information literacy throughout the
GE Curriculum at Library Instruction West Conference, Summer 2018. Currently
working on an article submission focusing on the future of academic libraries.
Eva Sanchez:
Received Mini Trailblazer award in May 2019.
Cathy Barber:
Received the Mini Trailblazer award in December 2018.
Students
Katie Strubel—Semester abroad in South Korea Fall 2019. Being a
library student worker made it possible for her to build her social
network and pursue areas of special interest.
Denali Lathrop is from Alaska and the library has provided her both a
second home as an employee and a student. She provided crucial and reliable
support to the interlibrary loan staff. She has also been an exceptional
leader among other student workers.
Casey Banner—was honored with the LGBTQ Distinguished Graduate award
and Latin honors. He was also nominated for student of the year for the
College of Education and received the AmeriCorps Student Education Award.
Cadence Summers—Officer of the Sigma Tau Delta honors program through
the English Department. Cadence wrote a mock grant for the Special Collections
department and she has processed over 77 boxes of archival photo diaries and
photographs for the Kardas family. She is planning to go on to a Master’s
degree program in library science after her undergraduate degree is complete.
Our student employees come from a variety of backgrounds and situations.
Students that have jobs in the library have more exposure to our faculty and
staff. This provides mentoring opportunities and this encouragement has helped
some of our students to stay in school when classes are difficult and
intimidating. The library also provides mini de-stress days and parties to
celebrate the hard work of our student workers. This builds morale and
confidence which is directly related to student satisfaction at work and at
Dixie State. The extensive training and projects the students receive and work
on exponentially grow their critical thinking and organizational skills. The
benefit of these skills is evident through their improved performance in class
and it makes them more competitive in the job market once they graduate from
Dixie State.
Strengths
- Circulation department functions as a team with strong communication
skills and a focus on strong customer service skills
- Access to work study students to strengthen our lean staff numbers
- Support from library administration when implementing changes to
service delivery
Weaknesses
- The library continues to be understaffed for the number of hours the
library is open and the amount of work that has grown without
corresponding staff
- Lack of effective marketing strategy to increase circulation and
library resource usage
Opportunities
- Library programming opportunity with students to both build our campus
community and engage students in a variety of learning opportunities
- Several book donations adding to circulation numbers
- Moving study rooms to an online reservation system
Threats
- Lack of funding could be a barrier to staff, services, and resources
- Library systems and circulation programs are aging and may need to be
replaced in the near future incurring high cost expenses
In the year ahead, public services will work on goals that are intended to
strengthen student engagement and have a positive impact on retention. By
providing an online reservation system for study rooms, students can ensure
that a private room for group projects has been set aside for their use during
their chosen time frame.
Strategy: Re-evaluate, document and revise internal policies, procedures,
and guidelines.
- Is this goal being carried over from the previous year? yes
- Action Plan: Continue identifying, re-evaluating, documenting, and
revising other internal policies, procedures, and guidelines
throughout Public Services.
- Desired Outcome: Have written documentation of all policies and
procedures.
- Timeline: By Spring 2020.
- How does this goal align with departmental and instructional goals?
LLS Goal 4: Remove barriers to access and improve efficiencies.
- What resources will be needed? Staff time.
Strategy: Implement reservation system for study rooms.
- Is this goal being carried over from the previous year? no
- Action Plan: Determine costs and feasibility of online reservation
system.
- Desired Outcome: Online reservation system for groups to reserve
selected study rooms.
- Timeline: Fall 2019
- How does this goal align with departmental and instructional goals?
LLS Goal 4: Remove barriers to access and improve efficiencies.
- What resources will be needed? Staff time for investigation and
implementation. Possibly additional funding for door locks and
scheduling software.
Strategy: Develop one library program each semester
- Is this goal being carried over from the previous year? no
- Action Plan: Survey library student workers with 3-5 program ideas.
Implement the most popular/feasible idea during Spring 2020
- Timeline: By Spring 2020.
- How does this goal align with departmental and instructional goals?
LLS Goal 4: Remove barriers to access and improve efficiencies.
- What resources will be needed? Staff time.